When customer service and social distancing compete in a world dealing with COVID-19, NAU Country Insurance Company offers service and technology that can help!

We know that there is nothing better than hands-on, face-to-face service with your farmer, but during the sensitive time that we are living in, we want to give you options. Thankfully, our systems are already equipped to handle these situations. Below, we will outline some of the functionality available to serve your farmer from a distance, a friendly reminder on all the processing features available during this time of year, and resources for support and training. Each item is a link to more information on the process and how to get started. As always, if you have any questions or concerns, please reach out to your NAU Country Marketing Representative! We’re here to help!

Service from a distance:

• ACH Direct deposit for your farmers
• ACH Form
• Notice of Loss (NOL) submission for farmers and agents
• Claim tracking
• Pay your bill online
• Document eSign
• Hail Notifications
• For Agents
• How to sign up and enroll your insureds for hail notifications
• NAU Country mobile app
• For Agents
• For Farmers
• Farmer Portal
• Help them sign up for an account
• Production Reporting by digital data
• Acreage Reporting – Field Insights® Farmer entry with eSign
• Acreage Reporting – Precision Farming import with eSign
• Acreage Reporting – Acreage Crop Reporting Streamlining Initiative (ACRSI) with eSign
• Financial self-service

Timely processing features available:

• Production Reporting
  • Report production on the go with NAU Country mobile
  • Import Digital Data into Production Reporting
  • Key in production through EASYwriter Pro’s® Quick APH
  • Increase your efficiency and accuracy with Precision Farming

• Crop-Hail
  • Create a Crop-Hail Application from EASYquote®
  • Quote your Crop-Hail, EASYhail, and Named Peril with NAU Country mobile
  • Key in an Active Crop-Hail policy
  • Assess potential hail damage with EASYview Weather

• Continue to deliver excellent customer service with Hail Notifications
• EASYmapping®
• Precision Farming
  • Self-Help Site
  • Farmer User guide

• Acreage Reporting
• Process through our recently enhanced EASYmapping® system
• Key in FTF information straight from your insured’s CIMS 578 report
• Report acres on the go with NAU Country mobile
• Enter preliminary acres early in the crop year and have your insured review through eSign
• Teach your insureds to utilize Field Insights to key in their acreage, you can then import the information directly into our EASYmapping Acreage system
• Increase your efficiency and accuracy with Precision Farming
• Try ACRSI for simple, hassle free reporting

• Electronic Commission Documents
• Direct Deposit of Commission payments

Support and training resources:

• NAU Country Marketing Rep
• Call Center support – Phone 866.942.6724 | Email: callcenter@naucountry.com
• Training Request From - https://www.naucountry.com/agent/training-form
• System Tips and Tricks - https://www.naucountry.com/agent/tipsandtricks
• User Guides - https://portal.naucountry.com/portal/training/helpdocuments.aspx
• Training Videos - https://www.youtube.com/user/NAUCountryTraining  
• Commodity Pricing - https://www.naucountry.com/agents/resources/commodity-prices
• NAU Country Connection: Weekly training webinars 

Although these times are rough, this is our time to prove our dedicated service to you more than ever before. Please reach out to us if you have any ideas on how we can better serve you.

NAU Country Insurance Company